Work Requests
Overview of the Work Requests module — reporting and resolving issues as they come up.
A Work Request is how you ask your facilities team to fix, install, move, or inspect something. Unlike Work Tasks, which are scheduled by staff ahead of time, a Work Request is ad-hoc — submitted whenever an issue comes up, by whoever needs it addressed.
The request lifecycle
A request moves through a sequence of stages from submission to completion — Pending Details, possibly Pending Approval, Pending Assignment, Pending Resolution, possibly Pending Finalization, and Finalized. Separately, a request can also be On Hold, Blocked, or Active at any point in that sequence — these are independent pieces of information, not alternate stages. See Work Request Statuses for the full breakdown.
Priority
If your organization uses priority levels, they're assigned by facilities staff during triage, not by whoever submits the request. Priority affects how quickly a request is expected to be responded to and resolved. See Priority Levels.
What's covered here
Creating a Work Request
Submit a new work request.
Responding and Logging Work
Add responses and record time, parts, and costs.
Tracking Time and Downtime
Live work timers and equipment downtime windows.
Request Actions
Copy, follow, hold, reopen, and delete requests.
Work Request Statuses
Understand the lifecycle of a work request.
Priority Levels
How priority affects response and resolution targets, if your organization uses it.
Whether this matches what you see
Approval, priority, and a finalization step are all optional, configured per organization — so your account may skip some of the stages and fields described here.