Creating a Work Request
How to submit a new work request and what happens after you submit it.
A work request is how you ask your facilities team to fix, install, move, or inspect something. This page walks through submitting a new request and what to expect immediately afterward.
Before you start
The exact fields you'll see depend on how your organization has configured Work Requests. Some organizations require a lot of detail up front; others keep it simple. If a field described here isn't in your form, your organization doesn't use it.
Submitting a request
To submit a new request, select New request, then fill in the available fields:
- Request type — What kind of work this is (for example, a repair, a work order, or a specific category your organization has defined). The request type can affect who is notified and, in some cases, whether approval is required.
- Building — The building where the work is needed.
- Location — A more specific location within the building, such as a room or area.
- Due — When you need the work completed by.
- Request — Free text describing what needs attention. The more specific you are, the easier it is for a technician to resolve the issue on the first visit. For some request types this is filled in automatically and isn't shown.
Once you've filled in the required fields, submit the request.
If your organization uses priority levels, you won't set one yourself — facilities staff assign a priority during triage or assignment, based on urgency. See Priority Levels for what each level means.
What happens right after you submit
Every new request starts in Pending Details, a brief initial state while the request is being set up. From there, it moves in one of two directions:
- If your organization requires approval for this type of request or building, it moves to Pending Approval and waits for someone in the approval chain to review it. You'll be notified once it's approved or declined.
- If no approval is required, the request moves directly to Pending Assignment, where it waits for a worker to be assigned.
You can check on your request at any time to see its current status. See Work Request Statuses for what each status means.
After approval (if applicable)
If your request needed approval and it's approved, it automatically advances to Pending Assignment. If it's declined, you'll be notified — a declined request can't be reopened or edited, so if the work is still needed, submit a new request.
Adding more information later
You're not limited to what you entered at submission. You can select Respond on a request at any time to add a comment — to provide updates, answer questions, or add context, for example if a technician needs clarification. Responses can be marked private if your organization allows it, which limits visibility to staff rather than the original requester.
Checking in on progress
You'll typically be notified as your request moves through key steps, such as assignment and resolution. If you need to check sooner, open the request directly to see its current lifecycle state and whether it's on hold, blocked, or active.