Service Request Portal
A public page where anyone can submit a request without an FMX account.
If your organization enables it, the Service Request Portal is a public page where anyone — a parent, a tenant, a community member — can submit a request without logging in to FMX. It's designed for people who will never have an FMX account but still need to report a broken door or a leaking pipe.
What visitors can do
- Submit a request — fill in a short form describing the problem, with the fields your organization has chosen to ask for.
- Attach photos — a picture of the problem, taken on a phone, is often the most useful detail a request can carry.
- Follow a request — visitors can follow a submitted request to hear about its progress.
- See community alerts — organizations can post alerts to the portal, for example to acknowledge a known outage before a hundred people report it.
Requests submitted through the portal land with your facilities team just like any other incoming request — see Work Requests for what happens from there.
Putting the portal where people are
The portal is a page FMX hosts, and it can also be embedded directly on your organization's own website, so requesters never need to know FMX exists — they just use the "report a problem" page on your site.
Lightweight accounts
Some organizations also allow self-serve sign-up, where a requester can create their own lightweight account or log in through a link sent to their email, rather than being added by an administrator. If your organization prefers every requester to be a real FMX user, see Managing Users and Contacts for the administrator-driven route.
A worked example
A school district embeds the portal on its public website. On a Saturday, a parent at a basketball game notices a broken bleacher rail, opens the district site on her phone, taps "Report a facilities issue," snaps a photo, and submits — no account, no app. The request appears in the facilities team's queue with the photo attached, and because she chose to follow it, she gets an update when the rail is repaired the next week.
Whether this matches what you see
The portal is optional and configured per organization — which fields appear, whether photos and community alerts are used, and whether self-serve sign-up is allowed all vary. If your organization doesn't use the portal, requests come in through regular FMX logins instead.