Logging In and Account Access
Passwords, password resets, single sign-on, and what to do when you can't get in.
How you sign in to FMX depends on what your organization has configured. The login page shows only the methods your organization uses, which is why it may look different from what a colleague at another organization sees.
Login methods
- Email and password — the built-in option: enter your email and password, and optionally check Stay logged in. Some organizations hide this entirely in favor of single sign-on.
- Single sign-on (SSO) — if your organization has connected an identity provider (such as Google or a SAML-based provider), the login page shows a button for it. You'll authenticate with your organization's own account, and no separate FMX password exists.
- Email-based login — some organizations allow logging in through a link sent to your email instead of a password.
Your first login
If your account was created with password login, FMX emails you when the account is created: "An FMX account has been created for you. To create a password, click below." Follow the Create password link to set your password, then log in. If your organization uses SSO only, the email simply links you to the login page — use your organization's sign-in button there.
Forgot your password?
Use the Forgot your password? link on the login page to have a reset link emailed to you. This only applies to password login — if you sign in through SSO, your password is managed by your organization's identity provider, and FMX can't reset it.
Administrators with the right access can also trigger a password reset for a user from that user's record.
When email stops arriving
If emails to your address bounce or are marked as spam, FMX stops sending to that address — which means reset links and notifications won't arrive. An administrator can re-enable email on your user record once the underlying problem is fixed.
Who can't log in
Contacts can't log in at all — that's the definition of a contact. If someone needs access, an administrator can convert their contact record to a user.
A worked example
A new teacher, Sam, is added as a user at a district that uses both Google SSO and password login. Sam ignores the welcome email, goes straight to the login page, and clicks the Google button — that works immediately, no FMX password needed. Months later, on a personal device without Google signed in, Sam uses Forgot your password?, sets a password from the emailed link, and from then on can use either method.